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    Refund Policy
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    Returns:
    Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

    To be eligible for a return, your item must be unused and in the same condition that you received it.

    Refunds:
    Once your return is received we will send you an email to notify you that we have received your returned item. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

    Exchanges:
    For exchanges, email eric@twistedtemple.com or use the contact us button on our site. We will send you a shipping label to print and use for your return.

    Order cancelations:
    Orders cannot be canceled 24 hours after initial purchase. 

    Shipping:
    You are responsible for shipping costs for returning your item. Shipping costs are non-refundable. The cost of return shipping will be deducted from your refund.

    Depending on where you live, the time it may take for your exchanged product to reach you may vary.
    If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

    Missing Refund:
    If you haven’t received a refund yet, first check your bank account again.
    Then contact your credit card company, it may take some time before your refund is officially posted.
    Next, contact your bank. There is often some processing time before a refund is posted.
    If you’ve done all of this and you still have not received your refund yet, please contact us at eric@twistedtemple.com




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